Frequently Asked Questions

How Effective Are the Book and Bonuses?

Can your book really help my marriage?
Can you save my marriage, even when all hope seems lost?
Does your system always work?
What if my spouse has moved out?
My spouse wants a separation. Is divorce inevitable?
How do I get my spouse to go to a marriage counselor?
What if there’s been a sexual or an emotional affair?

Questions About the Keep Your Marriage Internet Magazine

Is the magazine really free? Are there any hidden charges?
What if I decide I don't want the magazine?
What about security? I don't want to be spammed.

Product Information

How long is the book?
What are the bonuses?
What is an ebook?
How are the book and bonuses delivered?
What are the ways I can pay for a product?
What is an echeck?
What is my guarantee?

Consultation with Nancy

I feel all alone with my marriage problems. Can marriage coaching really help me?
How can I talk to Nancy?
What about my privacy and confidentiality?
How do I know you can help?

Delivery Questions

How long does it take to get the ebook?
How long does it take for the printed copy of Keep Your Marriage to arrive?

Customer Issues

I did not receive my purchase. How do I get the book and bonuses?
I downloaded my purchase but it has funny writing or is illegible.
I didn't get one or more of the Daily Tips. What do I do?
I’m afraid that I was overcharged for my purchase.
How do I remove myself from your subscription list?
How do I get a refund?
How do I change the shipping address of my purchase?
Can I stop emails from coming to my house or office after my purchase?
How can I upgrade my purchase from a downloaded product to a physical product?
How do I check on the delivery of my purchase?
How do I get advice for a specific marriage issue?
What if I can’t communicate using email?
How do I set up a marriage coaching/consultation appointment?
How long must I wait to get an answer for a specific question or issue?


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How Effective Are the Book and Bonuses?

Can your book really help my marriage?

If you follow our suggestions, both you and your marriage should benefit and you give your relationship the best possible chance to improve.

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Can you save my marriage, even when all hope seems lost?

Yes, this has happened in numerous cases. Whether or not all hope is really lost is a matter of perception, and perceptions can be fickle but also can be changed.

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Does your system always work?

Unfortunately, some marriages seem beyond human help, especially when there has been repeated or long-term sexual infidelity, physical abuse, or addictions like drugs, alcohol or gambling. Yet even in these cases, I can still help you cope and stay centered emotionally.

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What if my spouse has moved out?

Some marriages can still be saved, even after a separation. If you know how to manage yourself and the situation, you greatly increase the chances that you can save your marriage.

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My spouse wants a separation. Is divorce inevitable?

No! There have been many cases in which couples get back together. One of our bonus special reports (How to Handle a Marital Separation: 25 Tips to Help You Save Your Marriage) explains in great detail how to greatly increase the chances that you can save your marriage, in spite of separation.

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How do I get my spouse to go to a marriage counselor?

We have found that an indirect approach works best. The most effective method is explained in our bonus special report How to Motivate Your Spouse to Talk to a Marriage Counselor (Even When Reluctant, Resistant and Unwilling).

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What if there’s been a sexual or an emotional affair?

An affair challenges the marriage, but doesn’t necessarily mean the end. The ebook by Dr. Bob Huizenga If There Is An Affair…Can your Marriage Be Saved? gives you helpful tips to help you cope with an affair. It is offered as a free bonus when you get our book Keep Your Marriage.

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Questions About the Keep Your Marriage Internet Magazine

Is the magazine really free? Are there any hidden charges?

The Keep Your Marriage Internet Magazine is absolutely free, with no hidden charges.

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What if I decide I don't want the magazine?

You may unsubscribe anytime you want. Just look for the "unsubscribe" link at the bottom of the emails we send you.

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What about my security? I don't want to be spammed.

We’ll never share your email address with any other party. Your privacy and confidentiality are safe with us.

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Product Information

How long is the book?

Keep Your Marriage is 179 pages long.

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What are the bonuses?

There are seven bonuses that come with Keep Your Marriage. These include three Special Reports:

  • How to Motivate Your Spouse to Talk to a Marriage Counselor (Even When Reluctant, Resistant and Unwilling,

  • How to Handle a Marital Separation: 25 Tips to Help You Save Your Marriage, and

  • The #1 Marriage-Saving Secret You Absolutely Must Know… When Your Spouse Is Undecided Or Wants Out

There are two e-books:

  • If There Is An Affair…Can your Marriage Be Saved? and

  • 101 Romantic Ideas

And there are two periodicals, delivered by email:

  • Keep Your Marriage Internet Magazine, and

  • Eight Weeks of Marriage-Saving Tips.

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What is an ebook?

An ebook is a book in the form of an electronic file that can be downloaded to a computer and either read on the screen or else printed out and then read.

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How are the book and bonuses delivered?

Keep Your Marriage may be purchased as a downloadable ebook or as a printed copy, which is delivered by Priority Mail. Both versions come with seven bonuses which are delivered as downloads or by email.

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What are the ways I can pay for a product?

We accept major credit cards (VISA, MasterCard, American Express, and Discover), PayPal and echecks. We also accept money orders and checks that are mailed to us.

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What is an echeck?

An echeck is a method of payment using your bank checking account to pay electronically by computer.

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What is my guarantee?

Keep Your Marriage comes with a 100% satisfaction, money-back guarantee. For printed copy orders, simply return the book and we'll promptly refund the purchase price. You keep all the downloads.

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Consultation with Nancy

I feel all alone with my marriage problems. Can marriage coaching really help me?

Yes. Marriage coaching can help you get insight into your situation. It helps you see what your options are. And it can help you make better decisions about what to do.

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How can I talk to Nancy?

Nancy accepts appointments to speak to individuals and couples for marriage coaching. Once you make a consultation purchase, you can schedule the telephone appointment by email and Nancy will send you the phone number to call.

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What about my privacy and confidentiality?

We will not share any of your personal information with any third party.

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How do I know Nancy's coaching can help me?

While every situation is different, there are always similarities with many other spouses Nancy has helped over the years. She draws on her years of experience as a counselor to give you the best individualized recommendations that have helped others.

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Delivery Questions

How long does it take to get ebook?

You can have the ebook within minutes of your purchase.

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How long does it take for the printed copy of Keep Your Marriage to arrive?

Within the continental U.S. we ship Priority Mail with four to six business days delivery. Outside the U.S., one to two weeks delivery time is typical.

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Customer Issues

I did not receive my purchase. How do I get the book and bonuses?

Look first for an email from us containing a link taking you to a download page on our site. If after an hour from your purchase you don’t see such an email, please let us know about your issue.

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I downloaded my purchase but it has funny writing or is illegible.

Most likely, your copy of Adobe Reader has become corrupted. Please download another free copy of Adobe Reader and try again. If all else fails, let us know about the problem.

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I didn't get one or more of the Daily Tips. What do I do?

Sometimes spam filters intercept the emails we send to our customers or subscribers, which we have no control over. Let us know of the issue and we’ll help you get your Tips.

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I’m afraid that I was overcharged for my purchase.

Just send us an email and we’ll check into the problem. If you were overcharged, we’ll refund the overcharged amount.

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How do I remove myself from your subscription list?

All emails we send you will have an “unsubscribe” link at the bottom. Click on that link to unsubscribe yourself.

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How do I get a refund?

Send your refund request to us in an email and we’ll take care of it, usually within a few hours. If you ordered a printed copy of Keep Your Marriage, simply return the book to us and we'll promptly refund the purchase price. You keep all the downloads.

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How do I change the shipping address of my purchase?

During purchase checkout you may specify any shipping address, if different from the billing address. To change the shipping address after the purchase, send us an email with the new address.

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Can I stop emails from coming to my house or office after my purchase?

Yes, just let us know your preference.

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How can I upgrade my purchase from a downloaded product to a physical product?

To upgrade your purchase, email us the request. If you paid using a credit card within the last 30 days, we’ll use the credit information you gave us.

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How do I check on the delivery of my purchase?

Send us your inquiry, and we’ll let you know when to expect your product.

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How do I get advice for a specific marriage issue?

Dr. Nancy Wasson is available for telephone consultations.

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What if I can’t communicate using email?

If you don’t or can’t use email, you may phone us at 914-941-7874 Monday through Friday, from 10 a.m. to 5 p.m. Eastern Standard Time..

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How do I set up a marriage coaching/consultation appointment?

Click here to set up a marriage coaching appointment .

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How long must I wait to get an answer for a specific question or issue?

We will usually respond within 24 hours if not sooner.

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Copyright © 2007 Nancy J. Wasson, Ph.D. and Lee Hefner -- All rights reserved.